River Medway Canoes British Canoeing Course Terms and Conditions

Applicability of Terms & Conditions

These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the company.

Booking Conditions

The contract shall be formed when the company acknowledges acceptance of the customers booking form and required payment. The contract is subject to availability of a course place/date and the acceptance by the customer of these terms and conditions. Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by the company. The parent or guardian need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly. Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately qualified to run activity sessions and will at all times proceed in a manor to limit the risk of injury. However, customers need to accept that accidents and injuries can happen. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company. The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused. River Medway Canoes is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of River Medway Canoes and its associates whilst attending the course. Neither the company website or literature constitutes an offer and the company may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition. All information is produced in good faith that it is accurate at the time of going to press. Any current price list replaces all previous price lists.

Course Fees

Places can only be reserved by the company receiving a payment in full prior to the course.

Payment Terms

Payment can be made by the following methods: Debit card, credit card and American Express

Amendments by the customer

Substitution of the original customer for another can be made provided at least 2 weeks notice is given by the substituted customer to the company and the substituting student satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £25.00 per course/substitution A customer may apply, in writing, to change course or course dates as long as the original booking is more than 6 weeks from the date of the request. The new course must be one that appears on our website. An administrative charge of £25.00 is payable at the time of change. Any requests to change course or course dates within the 6 week period will be dealt with under the terms and conditions relating to cancellation by the customer, see Cancellations.

Cancellations

Cancellation by the customer

We understand that sometimes a client's plans change and that they need to change their booking or cancel their course. However, clients cannot expect to be able to cancel or change their booking at short notice without penalty. All cancellations must be in writing and sent either by post or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid. We are a small but busy provider with limited places and if we do not have sufficient notice that someone will not attend a course then we do not have sufficient time to fill the place and the revenue is lost. We simply ask that you contact us about your circumstances, so that we can advise of what we can do to help. It may still be possible to hold a place and avoid charges, but only if you contact us before the penalty period. We will do what we can to help, if we feel that our current booking position allows for greater flexibility. The customer will be charged on the following basis: Deposits are non-refundable. 75% of the total course fee where cancellation takes place less that 6 weeks but more than 2 weeks before the commencement of the course; or 100% of the total course fee where cancellation takes place within the period of 1 - 14 days before the commencement date of the course; or 100% of the total course fee where cancellation takes place on or after the commencement date of the course. Where a cancellation takes place within 2 weeks before the start date of the course 100% of the total course fee is payable. However, at our discretion, if we feel that circumstances warrant a transfer to another course, a transfer fee of £40 is payable. Transfers are offered on the condition that the course transferred to is not full. You will be notified 2 weeks prior to the start of the course whether there will be a place available for you. All transfers must be taken within a period of twelve months from the original course date. If for whatever reason, the course transferred to is cancelled by the company, the customer would not be entitled to a refund of the course fee. It is advised that participants on activities take out their own course cancellation insurance.

Cancellation by the company

Whilst every attempt is made to ensure that courses/activities actually run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity. The company shall notify the customer of cancellation not less than 5 days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum. Cancellation by the company does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost except in the circumstances set out in the clauses above. In the event of cancellation customers will be offered the choice of the following options: Full refund of the fee paid; or another booking on a different date.

20/01/2018